DPA will regularly update this page as new information that is specific to the disabled community is made available.
Update 28 February 2021: Auckland is now at Alert Level 3 and the rest of the country at Alert Level 2. These Alert Levels came into effect from 6am on Sunday 28 February and will be in place for the next 7 days. Read general information about the Alert Levels at covid19.govt.nz.
The Ministry of Health say advice about what Alert Level 3 and Alert Level 2 mean for disability service providers and clients has not changed. They will keep us updated with any new advice relevant to aged residential care.
It is now mandatory to wear face masks/coverings on public transport. This includes: buses, long distance bus trips, trains, most ferries, and domestic flights. Some people are exempt from wearing a face covering and an exemption card is available.
We are also posting new information as it comes to hand to our Facebook page and to Twitter and sending it out in our Information Exchange newsletter. (You can sign up to receive the Information Exchange and/or read our previous Information Exchanges.)
For general information about Covid-19 see the Government website covid19.govt.nz
- Disability Support Services at Alert Level 3 (updated 13 August 2020)
- Disability Support Services at Alert Level 2 (updated 13 August 2020)
- Information in accessible formats (Easy Read and NZSL)
- What Alert level 3/4 means for disabled people
Also go to Mental Health and Wellbeing for a series of videos about wellbeing
It is recommended that anyone with any of the following symptoms should get assessed:
-fever – this is when you are really hot and have a temperature of 38 degrees or more
-a cough that is new or one that has been getting worse over a few days.
-shortness of breath or finding it hard to breathe
-sore throat sneezing and runny nose temporary loss of smell.
These symptoms are like other illnesses that are much more common, such as cold and flu.
Call your doctor if you are feeling unwell with any one of these symptoms.
You can also call Healthline on 0800 358 5453. This is free and you can call any time as it is open all day every day. Healthline also has access to interpreters if you need one.
Your doctor or Healthline will ask you questions about your symptoms, your general health, and your living situation. Depending on your symptoms and circumstances, you may or may not be tested for Covid-19.
If it is decided you should be tested, you will probably need to go to a special "Community Based Assessment Centre".
Some videos have been made showing what Community Based Assessment Centre's are like:
Pegasus Health video - Testing for Covid-19 at a Community Based Assessment Centre
Bay of Plenty DHB video - The Assessment Centre process
The Ministry of Health has provided more information for disabled people on getting tested for Covid-19, including more about what happens - visit the Ministry of Health website.
More at risk?
Some people are more likely to get very sick if they get Covid-19.
Health problems that make COVID-19 more dangerous include a weak immune system, liver disease, cancer, kidney disease, heart disease and diabetes mellitus, pregnant people or those on immunosuppressant medications.
If you have one of these health conditions you need to be extra careful to protect yourself against getting COVID-19. For example, during Alert Level 3 you may need to keep following the Alert Level 4 rules to keep yourself safe.
If you are not sure if you have one of these health conditions, or what activities outside the home might be safe for you given your individual health circumstances, you can call your GP or Healthline (0800 611 116) for advice.
If you have a disability or health condition and you can’t wear a face covering safely or comfortably, you are exempt from wearing one.
Some people may feel more comfortable showing something official that says they don’t have to wear a face covering, so the Ministry of Health have designed an exemption card that people can print out or save onto their phones.
If anyone asks why you are not wearing a face covering, you can show them the card. You don’t need to show this card to public transport operators like bus drivers, but you can if you want to.
This card has been developed by the Ministry of Health specifically for those who cannot wear face coverings safely or comfortably due to a disability or health condition. The use of this card is self-regulated and decided upon by the individual. However, the Ministry of Health encourage people to do the right thing and only use this Exemption Card if you need to.
The exemption card can be printed in credit card size, A5 or A4, or simply downloaded onto your phone.
If you would like a physical wallet-sized version of the exemption card sent to you, please email firstname.lastname@example.org.
Easy Read - Look after your mental health during Coronavirus
It’s completely normal for people to be feeling a wide range of emotions including being worried, anxious, and scared. We are all in this together, and while we might not be able to be physically in touch right now, it’s important to stay connected in other ways- such as by phone and social media.
If you need to talk – call or text 1737 at anytime, 7 days a week, 24 hours a day to connect with a professional counsellor for free.
Do continue with any existing mental health treatment you are receiving if possible. Notice if your symptoms are getting worse. Talk to your GP, counsellor, caseworker or mental health team about how they can continue supporting you. Can your appointments take place over the phone, via email, text or video chat? What tips do they have to help you get through? Who can you call if you need help urgently?
The Mental Health Foundation have lots of tips that they are sharing daily on their Facebook page.
DPA are putting out a series of videos on mental health and wellbeing for disabled people. We are uploading these regularly to Facebook and will upload these here as they become available.
- Video one - Introduction
- Video two - Feel good
- Video three - What you can give
- Video four - Stick to a routine
- Video five - Choose your news and info carefully
- Video six - Find Ways to Relax
Other mental health and wellbeing resources:
- Videos in NZSL on wellbeing Covid19.govt.nz website
- Practical tips to help you look after yourself and your whānau Getting Through Together
- Online courses teach you practical strategies to cope with stress https://www.justathought.co.nz/
- A Guide to Menstrual Cycles and Mental Health yoppie.com
FOR PEOPLE WITH A LEARNING DISABILITY
People First NZ COVID-19 Helpline number - 0800 20 60 70
MENTAL HEALTH AND WELLBEING
Anxiety NZ - 0800 269 4389
Need to talk - 1737
Depression helpline - 0800 111 757
Supporting Families in mental illness - 0800 732 825
0800 What’s Up? - 0800 942 8787
Lifeline - 0800 543 354
Asian Family Services - 0800 862 342. (Counselling services in English, Mandarin, Cantonese, Korean, Vietnamese, Japanese, Thai and Hindi)
Parent Help - 0800 568 856
Grandparents Raising Grandchildren Trust NZ - 0800 472 637
Family Violence - 0800 456 450
Shine (Family Violence) - 0508 744 633
Shakti NZ (Women’s Refuge) - 0800 742 584
Women’s Refugee NZ - 0800 733 843
Rural Support Trust - 0800 787 254
On 30 June 2020 Total Mobility fares stopped being free and fares returned to normal.
During the initial pandemic response, up until 30 June Total Mobility trips had been free for clients up to the regional fare subsidy cap.
The fare policy applied for any travel that was allowed under the current alert level restrictions. It aligned with the similar Covid-19 fare-free public transport policy.
A petition has now been started asking for NZTA to reinstate fully-funded transport for people with limited mobility.
The TalkLink Trust has put together some COVD19 resources on their website.
They are offer:
-flexible prepaid broadband
-only $5.00 for 30GB of data
-no contracts or credit checks
-and a free modem
You can apply if you are one of the following:
-A person with disability
-A job seeker
-Living in social housing
-Families with children
-A refugee or migrant
Due to the current COVID-19 situation Jump is now only available in some areas, however where it is available you can get help to sign up over the phone.
You can find out whether it is available for you by entering your home address into their website. If it is available, a number to contact is provided.
To find out more visit: www.skinny.co.nz
Information in Easy Read, NZSL, Large Print and Audio is available on the covid19.govt.nz
The People First website has updated messages in Easy Read:
New Zealand Sign Language
Up-to-date information about Covid-19 in NZSL is also on Deaf Aotearoa's Covid-19 page
Deafradio have also put together a new website CovidNZSL.info which brings together both news and information about Covid-19 for the Deaf community.
Human Rights - your rights and complaints
The Human Rights Commission has launched a dedicated Covid-19 website.
The website includes information about human rights in relation to the Covid-19 situation including: your general rights, information for people in detention, your rights when interacting with the police, employment rights, and information about family violence.
There is also an online form which provides a way for you to report any human rights issues or concerns.
Let us know your issues or concerns
Please contact us if you have any issues or concerns, or if you feel that you have been unfairly treated.
or phone (04) 801 9100 and leave a message - although we are not currently in the office, we are checking our phone messages regularly